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Error adding asset to work order when multiple assets exist with the same code

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Created by Knowledge Assistant, last modified on Apr 07, 2022

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Description of Issue

Error adding asset to work order when multiple assets exist that share the same asset code but one is in a Retired status:

Unexpected Error selecting administration department and servicing department from Assets. Status: -284 [ISAM -1]

Context

EAM

Cause

Resolution

Install the appropriate work ticket for your version once it's been released:

2019.1.22.0 - MUN-380322
2020.3.0.0 - MUN-435631
2021.1.0.0 - MUN-435632
2021.2.0.0 - MUN-435633
2021.3.0.0 - MUN-435634
2021.4.0.0 - MUN-435635
2021.6.0.0 - MUN-435636

Workaround: Use Field Work to create the work order

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