In General Journal Entry/Proof releasing a journal generates error.
An error occurred in the next-step process.
Wfnxtpe3 - An error occurred sending email using the Munis emailer program (spemailr).
Process=GLJ, operation=A
Please contact Munis support.
- General Journal Entry/Proof
- SMTP
SMTP Email server is not connected to Munis or User's email is incorrect.
1. Send a Test email making sure to check Gather standard tracing diagnostic from this e-mail attempt?
2. Get a Screenshot of the E-mail Sent Error: Failed to get this message to your SMTP server for delivery.
3. Click OK
If site is SaaS you can make a child case with TSM SaaS for them once you have confirmed the error message.
For a Self-hosted site check if the SMTP server is online before making a child case with TSM
How To Send Test Email Through Munis
If site is Self-Hosted and gets this error you can check if the SMTP server is online:
- Get a Screenshot of the email tab in System Settings.
- From that same tab copy the SMTP server name.
- Click Windows Start Button
- Search for cmd.exe
- In command window type ping xxxxxx (where xxxxxx= SMTP server name)
- Does it time out or return results? Get screenshot
- If Offline site IT needs to get it online, if online TSM needs to fix connection between site email and our setup for SMTP.
Also see: Error failed to get this message to your SMTP server for delivery
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