Self Service Email

Users do not get emails from self service.

• Citizen Self Service (CSS)
• Employee Self Service (ESS)
• Munis Self Service (MSS)
• Vendor Self Service (VSS)

Email section in the Hosting Page is not setup or setup incorrectly.

For Self Hosted Clients:

1. Log onto the Self Service Server
2. Open their Self Service Hosting Page in IIS
3. Click on System Configuration in the left hand menu
   1. Fill out Server
   2. Fill out Username
   3. Fill out Password
   4. Fill out Port
   5. Check Use TLS encryption if using Port 587
4. Click on Update to save your changes
5. Click on Test to test your changes
   1. Fill out Email to with your email address
   2. Fill out Email from with the email address that will be sending emails from Self Service
   3. Click on Send-Email button
   4. Check your email for the successful test email

For SaaS Hosted Clients Contact Tyler Systems Management Support for assistance.

Review Master Article - Email Failure for further assistance.