Can't find batches in Payments Proof

Cant find batch in Payments Proof

Released batch not in Payments Proof

No results found in Payments Proof

Missing batches in Payments Proof

• Munis
• Payments Proof

Usually this issue occurs from not checking Step 3 in the Resolution, where users may have altered the Created In or Batch Types for other work previously and Munis will keep the existing criteria. 

1. Navigate to General Revenues or Property Revenues>Payment Processing>Payments Proof
2. Click Search.
3. Confirm the following:

• Enter specific Batch Find Options.
• Created In field is set to blank or has a selection made of which program the records were created in.
• Batch Types are either all checked or checked for the records you are expecting your batch to contain.

      4. Batches will now display.