Payment reversal doubled unpaid amount on Permit

After reversing payment, the Amount Due on the permit is double the Fee Total. 

• Enterprise ERP
• Permits and Code Enforcement
• Payment Reversal

A payment reversal was completed on a permit payment that did not apply to the balance due. 

A payment reversal creates a negative adjustment to the balance but there was no positive adjustment created by the payment, so the bill becomes out of balance. 

1. Locate the permit in Application Entry.

2. Double click the permit line.

3. Choose Collect from the menu.

4. Enter the amount that the Unpaid column is over by.

5. Click Accept.

6. Click the Receipt Only button in the ribbon.

7.  Confirm the permit reflects the correct balance.

Receipt Only transactions do not create a receipt and have no GL impact. Receipt Only transactions are a way to correct out of balance permit lines. 

The ability to collect Receipt Only payments is permissions driven. See: Permission to apply Receipt Only payments to permits

The opposite of a Receipt Only payment is an Adjust PTD transaction in which the amount that shows as paid on a permit is reduced.