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Description of Issue

I need to add a secondary service to an account to track water usage and billed amounts

Context

UBCIS 11.3, 2017.2018,2019,2020

Cause


Resolution

The following is a step by step instruction to create a multi meter relationship:

1. Property Revenues > Utility Billing > Master Programs > Utilities
2. Click the 'Search ' icon > Click the 'General' option and type the account you would like to create the multi meter relationship on
3. Click the service under the Utilities section of the Utilities program on that service you want the primary meter to be setup on.
4. Click the 'Update' Icon and tab down to the Multi-Meter Method area and choose the most applicable method desired and click the green check
5. Click on the Primary/Secondary button in the lower left hand corner of the screen
6. Click the 'Add' Icon
7. Type the account numberĀ  - In versions 2019+ the primary account information will auto populate and you can skip to step 9
8. Type the service code that will be the primary service and 'type' in the sequence '1'.
9. Then choose the 'Add' button under the Secondary Meter area to add the secondary account/meter you want for the account.

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