How to Enter a Partial Payment in CSS

Customer would like to know how to enter a partial payment on a bill via Client Self Service

• CSS
• General Billing
• Accounts Receivable

Instructional

1. Navigate to the CSS Client url
2. Click LOG IN if required
3. Click Citizen Self Service
4. Link account if required. Note that in order to link an account, the customer name and customer Id must be provided exactly as they appear in Enterprise ERP.
5. On the Welcome to Citizen Self Service page, expand the menu next to customer name under the General Billing Accounts heading
6. Click Manage Bills
7. Check the box for the bill to be paid and click Add to Cart
8. Click the shopping cart icon at the top right of screen followed by clicking Checkout
9. Under the Pay Bills heading, click the link with the desired payment method
10. On the Step 1 of 4: Payment amount screen, enter the partial amount to be paid in the Payment Amount field and click Continue
11. Follow the remaining prompts to enter payment information and complete transaction