Best practices for submitting support cases

What are the best practices when we go to submit a support case?

Are there areas of a support case that Support would like to see present on every submission?

• tylertech.com
• Client Support
• Online Support Incidents
• Create a Case

Informational.

1. Please register for an online account: Register for Support Access on Tylertech.com.
2. Review the Tyler Online Support Incidents page for best practices: https://www.tylertech.com/client-support/tyler-online-support-incidents
   • Note, this page will require you to login to your portal account.
3. Set your Default Product Suite: How to add a default product suite to your online portal account.

Looking for additional documentation on submitting support cases? Review the Documentation for adding a new support case or How to log a support case through the Online Support Incidents portal for information.

Looking for more information on Online Support Incidents? Check out the Master Article - Online Support Incidents for related articles.