Description of Issue
What are the best practices when we go to submit a support case?
Are there areas of a support case that Support would like to see present on every submission?
Context
- tylertech.com
- Client Support
- Online Support Incidents
- Create a Case
Cause
Informational.
Resolution
- Please register for an online account: Register for Support Access on Tylertech.com.
- Review the Tyler Online Support Incidents page for best practices: https://www.tylertech.com/client-support/tyler-online-support-incidents
- Note, this page will require you to login to your portal account.
- Set your Default Product Suite: How to add a default product suite to your online portal account.
Additional Information
Looking for additional documentation on submitting support cases? Review the Documentation for adding a new support case or How to log a support case through the Online Support Incidents portal for information.
Looking for more information on Online Support Incidents? Check out the Master Article - Online Support Incidents for related articles.
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