Reversal of duplicate permit payment creates balance due

Duplicate permit payments create a credit but reversing the original payment causes the permit to reflect the full amount as due.

• EERP (Munis)
• Permits and Code Enforcement
• Application Entry
• Payment Reversal

Payments reversed out of order make permit bills out of balance.

1. Locate the permit in Application Entry
2. Double click the permit line
3. Click Payment History in the ribbon to confirm that the permit should be paid in full
4. Choose Collect from the menu
5. Enter the amount of the missing payment into the Payment column(s)
6. Click Accept
7. Click the Receipt Only button in the ribbon
8.  Confirm the permit reflects the correct balance

The ability to collect Receipt Only payments is permissions driven. See: 

Receipt Only transactions do not create a receipt and have no GL impact. Receipt Only transactions are used to rebalance a bill when the funds have been collected but the bill does not properly reflect the balance as paid.

The opposite of a Receipt Only payment is an Adjust PTD transaction in which the amount that shows as paid on a permit is reduced.