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Description of Issue
  • When utilizing the AR/GL Reconciliation report, the detailed breakdown is not opening
  • LEFT CLICKING the details yields a blank white screen.
  • CTRL + CLICKING on the details yields no response.
Context
  • Accounts Receivable
  • General Ledger
  • Reconciliation Reports (arssrsrl)
  • SSRS
  • CrowdStrike
Cause

The global incident with the 3rd Party Vendor, CrowdStrike, on July 19th, 2024 caused issues with the Window's SQL Server Reporting Services that need to be rectified. 

Resolution

The SQL Server Reporting Services server should be assessed for general health. Restarting this server should be the first step. 

Additional Information

If additional assistance is required, please reach out to Reporting Support. 





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