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Description of Issue

What is Tyler's EERP database backup and retention policy?

Context
  • Enterprise ERP
  • Munis
  • Disaster Recovery
  • Backup
  • Database
Cause

Tyler has established server and data Backup and Retention Policies for all Production environments only.

Resolution

Full backups are performed daily of each client’s Production application and database servers after normal business hours.

  • Tyler Backups are scheduled:
    • Daily
    • Weekly
    • Monthly
  • Backup Retentions are:
    • 7 day rotation:  7 daily backups
    • 30 day rotation: 4 weekly backups
    • 90 day rotation: 3 monthly backups
Additional Information

We recognize that some clients may want to retain backup data for longer periods. If your organization wants to receive a copy of monthly backups before deletion, please contact Tyler System Management via the Online Support Client Portal. Upon client request, we will set up a script to allow the secure transfer of monthly backup data from Tyler’s backup system to the location of the client’s choosing before deletion of the data.





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