Description of Issue
Support needs .txt file of XML from Batch Manager for further troubleshooting
Context
- Munis
- EnerGov
- Batch Manager
- Payment Entry
- EnerGov batch missing from Munis
Cause
Informational
Resolution
- In EPL, navigate to System Settings > Integration Settings > Tyler Financial > Default Tyler Financial IntegrationĀ
- Click Batch Manager
- Enter the batch number in the Batch Number field
- Click Search
- Enter the Batch Number or Batch Id (it may be necessary to search under Failed and Successful batches)
- Click the Batch Preview pop-out icon
- the batch XML will be viewable in new window
- Copy and paste XML into .txt fileĀ
- Save .txt file
- Attach XML to case for Munis General Billing Support to review
Additional Information
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