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Description of Issue

Altering a Role ID to authorize the submission of Tyler Notify campaigns.

Context
  • E-ERP 2019+

  • Tyler Hub

  • GDC

  • Dashboard

  • Tyler Notify

  • Notify

  • Roles

  • Testing

Cause

Within Munis System Roles, the support user's role ID must have the appropriate permission for Tyler Notify campaign functionality.

Resolution
  1. Log into your client's Munis environment.

    1. v2018.1 or below clients: utilize the desktop or dashboard application.

    2. v2019.1+ clients: utilize the Tyler Hub web application.

  2. From the Tyler Menu, navigate to System AdministrationSecurityRoles.

  3. Under the Module View tab of the roles screen, select Munis System from under the General section.

  4. From the tool bar at the top of the screen, click the Search icon.

  5. Within the Role ID box, select the appropriate role from the dropdown and click Accept.

    1. SaaS clients: XXXXsupp or MUNIS

    2. On-Premises clients: MUNIS

  6. Scroll down to the Tyler Notify section of the role.

  7. Verify that the "Allowed to submit Tyler Notify campaigns" box has been checked off.

    1. If the option has been checked off already, then no further role changes are required.

    2. If the option has not been checked off:

      1. From the tool bar, click Update.

      2. Check off the box.

      3. Click Accept.

Additional Information

If unsure of which role to update, please contact TSM support for resolution.

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