How to Reverse an AR Adjustment

Need to reverse or undo an adjustment.

Adjustment created with incorrect information.

• Enterprise ERP
• Accounts Receivable
• General Billing
• Adjustments

Instructional

Reversing an AR Adjustment Record can be done using the Adjustment Reversals program:

1. Navigate to General Revenues > Payment Processing > Adjustment Reversals
2. Click Add to create a new batch, Fill in the relevant information.
3. Click Accept.
4. Click Search.
5. Enter the record that needs to be reversed. 
6. Click Accept.
7. Click Reverse Adjustment
8. Select Reason from list
9. Click Accept
10. Click Back to go back to the Adjustment Reversals screen.
11. Click Output-Rel select Yes to release batch
12. Click Post Batch select Output Type then OK
13. Click Yes to complete and post the batch.

What Adjustments are reversible in Adjustment Reversals

General Billing Invoice Adjustments can't be Reversed in this way, as they aren't an Accounts Receivable adjustment type. There are two options for undoing a GB Invoice Adjustment:

1. Process an additional adjustment to offset the original.
2. Perform a Journal Reversal on the General Ledger Journal created by the Adjustment, then create a Manual Journal with the correct information. (Note: This will not affect the invoice, so this should only be done if the invoice balance is correct, but the accounts are wrong.)