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Description of Issue

Explanation of what Waiver during Payment means in context of accepting payment through Payment Entry and the resulting transaction showing in Bill Inquiry History

Context
  • EERP
  • Payment Entry
  • Interest
Cause

When entering an under payment, users have the ability to allocate the funds to designated charges and charge groups. If a payment is allocated in such a way that some of the fee, penalty, or interest amount due is not paid, a warning is surfaced asking the user if they would like to waive or hold the interest. Answering yes to this prompt creates a Waiver during Payment adjustment that reduces the owed fee, penalty, and/or interest. 

Resolution

Additional Information

For instructions on how to run a report to identify other instances where interest was waived, please see the following article: Run a report for penalties and interest waived with payment





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