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Description of Issue

SRA Portal is showing an incorrect city name in the standard message: City of XXXX 311 is not for emergency situations. Please dial 911 for emergencies

Context
  • Enterprise Service Requests
  • ESR
  • Tyler 311
  • Service Request Access Portal
  • SRA Portal
Cause

City entered in ESR Administration > Citizen Engagement was incorrect


Resolution
  1. Open ESR Administration and click on Citizen engagement tab
  2. On General tab, scroll down to Agency Information section and correct value in City field
Additional Information


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