Updating AR cash accounts

• Update Cash Accounts does not work.
• Payments are still impacting old cash accounts.
• Cannot change cash accounts via AR Code.
• Update Bill Accounts does not affect cash account. 
• Need to mass update the cash account on multiple AR Charge Codes. 

• Accounts Receivable 
• Setup
• Charge Codes (archgmnt) 
• AR Codes (arcodemt)

There are 3 places that the AR cash account can updated: the AR Code, the Charge Code and the Payment Methods. The cash account can be updated on all Charge Codes under a certain AR Code by updating the AR Code Cash Account.

The Payment Method takes precedence over the AR Code and the Charge Code because it is an optional override. If the AR Code and Charge Code have been updated, but the incorrect cash account is still being impacted, then the cash account on the Payment Method likely needs to be updated.

Updating all Charge Code Cash Accounts Via AR Code:

1. Navigate to General or Property Revenues > Accounts Receivable > Setup > Accounts Receivable Codes
2. Click Search.
3. Enter the relevant AR Code.
4. Click Accept. 
5. Click Update.
6. Enter the new Cash account.
7. Click Accept.
   1. PROMPT: Changes have been successfully applied. Would you like to update charge code cash accounts?
8. Click Yes to update the Cash account on all Charge Codes that belong to the AR Code to the new Cash account listed on the AR Code. 
   1. Or click No to cancel.
9. Charge Codes within the AR Code will now have the new Cash account. To Apply this change to existing bills, click Update Bill Accounts on each Charge Code. Otherwise, this change will only take effect with new bills. 
   1. To run Update Bill Accounts, please see: Master Article - Update Bill Accounts in Charges Codes program

If users still find the old cash account is being impacted, review the cash account on the tenders/payment methods used. 

1. Navigate to General Revenues < Accounts Receivable < Setup < Payments Methods
2. Use the bottom arrows to tab to the payment method used.
3. Click Update to change the old cash account to the new one. 

Because it acts as an override, this Payment Method cash account is optional. In the case users have populated all the cash accounts on the Payment Methods then none of the updates to the Charge Code will take effect. 

If additional assistance is required, please contact the appropriate Accounts Receivable Support Team: How to determine the correct Accounts Receivable support team to assist with an issue