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Description of Issue

The T&A Login screen won't let me type in a username or password in to log in to the application.

Message on login screen shows:

Remote access to the primary interface is not allowed.

Context
  • ExecuTime
  • Time and Attendance
  • T&A
  • Login
  • Upgrade
Cause

Client is hosted in AWS or Yarmouth SaaS.  After an upgrade deployment, the login screen won't let user type in the fields or hit the sign in button.

Resolution

Run the below UPDATE scripts against the target Time & Attendance database to allow remote access;

UPDATE [employee] SET [remote_application_access] = 1

update [property]
set value = 'true'
where property_id = '337'

Additional Information

If remote access for mobile needs to be enabled, the following UPDATE scripts can also be ran to allow remote access for mobile:

update employee set remote_application_access_mobile = 1

update [property]
set value = 'true'
where property_id = '338'





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