Description of Issue
Old Receipt Attachments missing.
Can't see legacy receipts in new version.
TCM receipts attachments from old version are unavailable.
Misc Receipt Mapping Deleted.
Context
- Payment Processing
- Receipt Attachments
- v2019.1+
Cause
In the new version, mapping keys are stored with different information on Category 02 receipts. In the new version, TCM uses a receipt's Bill Number to xconfuigure mapping, but legacy Misc Cash receipts do not have a bill number. Users will find they can not see attachments in the Receipts program.
Resolution
In order to restore mappings a utility must be run to set Bill Number equal to Receipt Number.
- Navigate to System Administration > General Administration > Diagnostic Utility and Runtime Information
- Click the Run Trace tab
- In the Program Id field type spattfix
- In Arguments type -FixARReceipt
- Set MU_DEBUG field to 99
- Click Run Trace
Utility make take several hours to run. Once completed, receipt attachments should be restored.
Additional Information
Please reach out to support for additional information.
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