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Description of Issue

ReadyForms documents taking longer than usual to archive

Context
  • ReadyForms
  • On-Premise
Cause

Antivirus Software scanning every individual document while processing, leading to each document taking several seconds to process, rather than a few every second

Resolution

Create exception in server antivirus scanning for the following folder on the Infrastructure server: \\[ServerName]\[DriveLetter]$\inetpub\tylerroot\prod\tylerforms\api\App_Data

Additional Information

These instructions are only for the PROD environment. For non prod environment, change the prod folder in the above folder path to the respective environment folder.





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