311 requests that create a Service Request do not show a reference number when converted to a Work Order

Description of Issue

311 requests that create a service request do not show a reference number when converted to a work order in the Work Order Management and Field Work programs

Context

Enterprise Service Requests
ESR
Tyler 311
Enterprise Asset Management
EAM

Cause

Defect

Resolution

Install MUN-435619 once it's been released

Workaround: Add a default activity code to the Request Types in Citizen Request Settings to have the ESR request automatically create a work order

Additional Information

311 requests that create a Service Request do not show a reference number when converted to a Work Order

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