TCM - Clicking the paperclip directly results in Parsing Query message

When clicking the paperclip directly in a Munis program, the CM HTML5 Viewer gets stuck on a Parsing Query... message. The image(s) itself never load(s). 

• Munis
• Enterprise ERP
• EERP
• Tyler Content Manager
• TCM
• CM
• HTML5 Viewer 

There may be a non-system mapping that duplicate to an existing system mapping, or is incorrectly built in that program, ultimately invalidating and declining retrieve attachments from TCM upon the initial search. 

Find and delete or fix custom mappings:
A site administrator or any user with the permissions to Maintain Mappings can review the mappings provided from that program screen to determine if a custom mapping was created and misconfigured.

1. Click the downward arrow next to the paperclip icon to open the Document Mappings screen
2. Review the mappings in the Attached Documents
3. If duplicate is Attached Documents, select the 2nd mapping in the list with the same Attachment and Document Type, then click the Maintain button at the bottom left of that section
4. Verify that System Type is not checked, indicating the mapping is Custom, and click Delete from the command ribbon
5. Confirm Delete by clicking Yes, then click the Back arrow to return to the program screen
6. Repeat step 1 and review the Associated Documents section, scrolling through each to identify duplicates
7. If duplicate is Associated Documents Click the Maintain button at the bottom of the Associated Mappings screen
8. Click Browse in the command ribbon to load the list of mappings
   Mappings with a Check in the System column are provided by Munis Development
   Mappings without a check are custom mappings
9. Select any mappings that do not have a check in the System column, click Accept
   
   1. If you see a custom mapping that is not currently being utilized, it can be deleted by clicking the Delete button in the ribbon, or otherwise clicking Update and unchecking the Include in Launch and Active boxes
   2. If the custom mapping is being utilized and needs to be corrected, please follow the remaining steps
10. Click Update 
11. To auto-populate the data into the TCM metadata field, click the ellipses button on each field with data available from the program screen 
    If fields are mapped skip to step 10
12. Expand the Source folders and select the source for each field
13. Click Accept
14. Repeat steps 6-8 for all data fields available to store to TCM
15. Check the Include in Search box for at least 1 data field
    Note – too few and many data fields may result in unexpected results
16. Click Accept
17. Test mapping by opening TCM and verifying the data fields populate as expected
18. Once mapping has been configured correctly, click the paperclip from the affected Munis program to test/relaunch TCM.
19. If TCM still displays Parsing Query message contact support.

As a temporary work-around, please click the downward arrow next to the paperclip > Document Mappings > select the mapping you wish to view documents from and click View Documents or double-click to open TCM. This should display the images in the TCM Viewer as normal. 

If you are a site administrator and not seeing the Maintain button listed in step #2, please see How to grant or limit permissions to Maintain Munis to TCM Mappings