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Description of Issue

Invoices is creating General Billing invoices with invoice numbers that have already been used. 

Context
  • General Billing
  • Invoices
Cause

Invoices were imported using Invoice Import and the import file specified invoice numbers. 

Resolution

Development is currently researching the issue. 

In the meantime, as a workaround, use the Invoice Entry and Proof program as it is the preferred program for invoice creation. 

Alternatively, this issue does not occur if the invoice import file has 0 in the invoice number field, which causes the program to automatically assign invoice numbers and update the internal invoice number counter. 

Additional Information

If additional assistance is required, please contact General Billing Support. 





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