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Service Request Access Portal displaying wrong city name

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Created by Knowledge Assistant, last modified on Oct 27, 2023

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Description of Issue

SRA Portal has,the incorrect city name

XXXX 311 is not for emergency situations. Please dial 911 for emergencies

Context

Enterprise Service Requests
ESR
Tyler 311
Service Request Access Portal
SRA Portal

Cause

City entered in ESR Administration > Citizen Engagement was incorrect

Resolution

Open ESR Administration and click on Citizen engagement tab
On General tab, scroll down to Agency Information section and correct value in City field

Additional Information

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