Description of Issue
During service request submission in the Tyler 311 Portal, the incorrect city name is displaying: XXXX 311 is not for emergency situations. Please dial 911 for emergencies
Context
- Enterprise Service Requests
- ESR
- Tyler 311
Cause
City entered in ESR Administration > Citizen Engagement was incorrect
Resolution
- Open ESR Administration and click on Citizen engagement tab
- On General tab, scroll down to Agency Information section and correct value in City field
Additional Information
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