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Description of Issue

Unable to see My Cases and Create a Case links in the Online Support Incidents portal.

Context
  • tylertech.com
  • Online Support Incidents
  • Client Support
Cause

User portal account does not have a product value associated with portal account record.

Resolution

Contact support and reference this article.

Additional Information

Please review the Master Article - How to access Client Support and the Online Support Incidents portal for all related topics.





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