Menu was updated but is not taking affect

Description of Issue

We updated a user menu's but they still can't see the new menu

We used to simply refresh browser and menu would update that is not working

Context

Cause

MUNIS is was open during the update

Resolution

After updating Menu Security roles in MUNIS perform the following steps to ensure menu access is updated for user

Browse to System Administration > Security > User Attributes
Reset Files
OK
OK
Refresh the browser using one of the following methods
- F5
- circle arrow in address bar top of browser
- Log out of MUNIS and log back in
- Close browser and reopen then go back into Munis
  - Typically this reset the permissions files so that the new permissions take affect
Update Menu file in MUNIS by Browsing to System Administration > General Administration > Menu Settings
Base Menu Setting tab
Update Menu
Yes
Ok
Go to Tyler Hub starting page when users first logs into Munis
Select the vertical ellipsis … located on the upper right of the Tyler Menu
Refresh
Confirm if user has needed menu access and if issue remains clear browser cache
- If issue remains follow Master Article - Clear Browser Cache repeat steps above and if not fixed contact Support team of needed program

Additional Information