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Description of Issue

This article covers the process of restarting GAS (Genero Application Services) for OnPremise clients

Context
  • Munis
  • OnPremise Clients
  • GAS
  • GAS Restart
Cause

Client is having issues with Munis processes, and a GAS Restart is needed. 

Resolution

Please note: Restarting GAS typically should not be one of the first troubleshooting steps as it does not resolve the root cause. It can also clear out crucial information that would otherwise help lead to the root cause of the issue. Restarting GAS is an invasive process and will disrupt exisitng Munis connections for all users.

  1. Enabling GAS - Web Service Trace  to obtain the log file for review of causes, then
  2. Restart GAS

Method 1: Environment deployed using Tyler Deploy:

  1. Log into tylerdeploy.com
  2. Select the appropriate client using the Skyscraper icon in the top right
  3. Select the environment that a GAS restart is needed for
  4. Click Tasks
  5. In the dropdown select Restart GAS
  6. Click Run

Method 2: via the MIU

  1. Open the Managed Internet Update (MIU) on the application server

  2. Select the environment

  3. Select Utilities then select Restart Gas AppPools

  4. Select Yes to continue (there will be a brief screen stating Restarting GAS. Environment: XXXX)

  5. Once complete you will return to the MIU environment page

Method 3: via Command Line

Note: The RestartGAS command script is located in the %Munis Drive%\cmd directory of the Munis application server. For this reason, this command can only be performed on the applicable environment's application server

  1. Log into the Application Server as Tylerservice or equivalent account

  2. Open up cmd.exe as an administrator

  3. Type the command restartgascmd <desired application pool> (example: restartgascmd GasProd)

    1. If you are looking to restart all application pools for that environment, the structure will be restartgascmd <*desired environment*> (example: restartgascmd *prod*)
  4. Close cmd window once process completes
Additional Information

Restarting GAS is an invasive process and will restart all applications pools on that server for the specified environment tag. If your site has load balanced application servers, GAS will need to be restarted on both application servers.

Restarting GAS is not permanent/root fix for an issue. If your site is needing to consistently restart GAS because of a certain errors or because of performance issues (high CPU/memory), please reach out to the Tyler System Management (TSM) team to review.





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