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Description of Issue

We have a new user that is unable to access Dashboard with the error: Sorry, this site hasn't been shared with you.

Context
  • Munis
  • Tyler Dashboard
  • New User
  • Active Directory
  • SharePoint
Cause

User has not been added to the MunisUsers (or equivalent) Active Directory security group.  SharePoint gives a 24 hour "deny" token and won't allow access if they aren't a part of the correct security group in AD

Resolution
  1. Verify security groups for the user in question using this command in a cmd prompt: net user /domain "userID"
  2. Add user to the MunisUsers security group (or equivalent)
  3. Once the user has been added to the correct group, they will be able to access Dashboard after the 24 hour "deny" token has expired (the timer starts after the initial message is received, subsequent attempts shouldn't reset it)

If this doesn't correct the issue please reach out to Tyler Systems Management at 800-772-2260 ext. 3851 (OnPrem) or 3806 (SaaS)

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