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Description of Issue

Update error Blank email message passed to WF engine routine. Contact Software Support.

Context
  • Munis
  • 2019.1
  • Payment Reversals
  • Workflow
  • RVA Workflow Approval
Cause

Sites are reporting an error for an approver in Tyler Hub stating Update error Blank email message passed to WF engine routine. Contact Software Support. 

Support has now replicated this error internally and the issue is being reviewed and researched within Development for a resolution. This article will be updated as more information becomes available. 

Resolution

Please submit a case with Munis Support as the current workaround is to have support update the Workflow Status/Comment to Approved and advance the LifeCycleStep of the batch so sites can process the batches accordingly. 

Additional Information






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