How to Add a General Billing Incidents

How to Add a General Billing Incident 

• EERP
• General Billing 
• Incident Trucking 
• Incidents

Informational 

The Incidents program creates invoices for reimbursement of costs related to response and investigation resources for incidents sch as false alarms, corporate and residential security alarms, or citizen citations such as noise or animal complaints. The program supports escalated billing, meaning each incident type may be configured to be billable and the charge amounts can escalate based on the number of times each incident is reported for a particular customer.

Navigate to General Revenues>General Billing> Incident Trucking> Incidents 

1. Click add
2. Click +1 to select the next available number
3. Choose Billing ID
   1. When you enter the billing ID, the program displays associated billing address information in the Location group.
4. Choose an Incident Type
5. Select the Status 
6. Select the Severity
7. Provide the Reference
8. Select Associate 1 and 2 
   1. customer ID numbers for customers associated with the billing customer.
9. Specifies the parcel 
10. Select Incident date/time
11. Select Closed date/time
12. Click Accept and Generate Invoices 

Prior to using the Incidents program, use the Incident Types program to create incident codes and define the incident tracking parameters for your organization using the Incident Settings program. 

The incidents that displayed are dependent on the value of the Show Closed Incidents checkbox in Incident Settings. If this checkbox is not selected, the program only displays incomplete incidents or incidents that have not been invoiced.

You cannot delete an incident that has been invoiced.