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Description of Issue

What can I remove on my server's drives to free up space?

Context

  • Disk Space

  • Server Maintenance

  • Clearing Disk Space

Cause

Server drive is running out of disk space

Resolution

There are several targets when clearing disk space on a Munis server. You can run a disk space analyzer program such as TreeSize* to see the size of all folders including all subfolders and break it down to file level.

The following files/folders can be cleared:

  • Data drive (we will use D: as an example drive letter):

    • D:\TylerInstalls

      • Used to store downloaded install files, can be removed once work is completed

    • D:\TylerTempBackups

      • Temporary backups from when work is being done

      • Anything older than 30 days can be removed

    • D:\fglgas*\gaslogs\*\log\isapidispatch

      • GAS connections logs, only needed if we are currently troubleshooting GAS issues

      • We recommend clearing anything older than 30 days

    • D:\munxxx\logs\gas\*\log\isapidispatch - (app, svc, svcmss, and svcsched) 

      • Ex: D:\munprod\logs\gas\app\log\isapidispatch

      • GAS connections logs, only needed if we are currently troubleshooting GAS issues

      • We recommend clearing anything older than 30 days

    • D:\munxxx\temp_xxx or D:\munxxx\temp

      • We recommend clearing anything older than the last server reboot

      • This also applies to all other Munis environments on the data drive (Ex: D:\muntest\temp_test or D:\muntest\temp)

    • D:\Formunis\server*\backups

      • Backups of forms jobs that have run. Keep last couple months for reference

    • D:\Octopus\Files\

  • OS Drive (Usually C:):

    • C:\inetpub\logs\LogFiles

      • IIS logs, only needed if we are troubleshooting IIS issues

      • We recommend clearing anything older than 30 days

    • C:\Users\tylerservice\AppData\Local\Temp

      • Temp staging files produced by Windows during processing

      • We recommend clearing anything older than the last server reboot

    • C:\Octopus\Files\

Additional Information

  • *TreeSize is an approved program that is often used to analyze disk usage. If not already installed, this can be downloaded to the server for free: TreeSize Free | JAM Software (jam-software.com)

  • When clearing unneeded files, it is best to permanently delete them so they do not get sent to the Recycle Bin.

    • Hold down the Shift key, then delete the item normally. You can press the Delete key, choose the Delete button from the ribbon, or right-click > then click Delete 

      • Are you sure you want to permanently delete these items? Click Yes

    • Alternatively, from the File Explorer ribbon, click the Delete dropdown, then select Permanently Delete

  • If there are a large number of files (such as GAS logs), the files may need to be cleared in multiple groups so server resources do not freeze up.

  • Clearing Disk Space on a TCM Server

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