Page Comparison

• TID-W
• Hub
• EERP
• Public Administration Support Center (PASC)Tyler Support Accounts
• User Attributes (sprousrm)SaaS

Tyler is implementing a new system to manage support accounts and increase security. By default each new Some Tyler Support account deployed as a part of PASC was (s) may be disabled, prohibiting Tyler Support from accessing a SaaS EERP or HUB environment. 

Tyler Staff will only enable accounts in client environments with client permission

1. To enable these accounts and grant Tyler Support access to a SaaS system, please navigate to the User Attributes program either by searching or via the following path: System Administration > Security > User Attributes 
2. Click Search. 
3. Enter tylersupport* in the User ID field. 
4. Click Update.
5. Change the User account status from Disabled to Enabled. 
6. Click Accept. 
7. Click the right-facing arrow at the bottom of the screen to move to the next PASC support account. Tyler Support Account
8. Repeat steps 5-8 for each PASC support Tyler Support account. Enabling multiple support accounts is important so that multiple Support Technicians can access the database simultaneously if necessary.

For more information about the Public Administration Security Center (PASC), please see: Master Article - New Tyler Support Accounts