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There may be a non-system mapping that duplicate to an existing system mapping, or is incorrectly built in that program, ultimately causing a disconnect when Munis reaches out to invalidating and declining retrieve attachments from TCM upon the initial search. |
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Find and delete or fix custom mappings:
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As a temporary work-around, please click the downward arrow next to the paperclip > Document Mappings > select the mapping you wish to view documents from and click View Documents or double-click to open TCM. This should display the images in the TCM Viewer as normal. If you are a site administrator and not seeing the Maintain button listed in step #2, please see How to grant or limit permissions to Maintain Munis to TCM Mappings |
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