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titleDescription of Issue

I need access to another group in Tyler Community, how do I go about requesting access?


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titleContext
  • Tyler Community
  • www.tylertech.com
  • Client Support
  • Tyler CommunityGroup


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titleCause

Access to groups in Tyler Community defaults to the the primary products in use for your account when you first join Tyler Communityproduct assigned during registration to Client Support.


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titleResolution
  1. Navigate to in Tyler Community
  2. In the Search Bar at the top, type the name of the group
    1. For example: Enterprise ERP powered by Munis
    2. We recommend selecting the filter for Groups to narrow the search
  3. First time accessing the group will present a pop up to request access
  4. Fill out the request for access and click Request MembershipMembership request can take upwards to 24 hours to completeto All Products tile and click to review the Portfolio options.
  5. Select the Portfolio you wish to review.
    • Civic
    • ERP
    • Justice
    • Property & Recording
    • Public Safety
    • Schools
    • Tyler One
  6. Review the portfolio for the specific product Community Group you wish to follow.
  7. You will be prompted by the Request Membership window to join the group.
    1. You will need to enter message to request membership.
    2. Access is typically granted within one business day.


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titleAdditional Information

Each Community Group is structured differently, some like Enterprise ERP may contain subgroups that cover more focused topics such as Human Resources Management or System Administration.

For access to subgroups, please review the Tyler Community - Access to new subgroup for more information.

Please review our Master Article - Tyler Community on all Tyler Community topics.

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