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User needs to escalate a support case.


If your situation or issue priority has changed, or if you feel you are not receiving the service you need, please contact the appropriate support product manager to escalate. The manager will follow up and determine the necessary action.Please review our Technical Support Overview for Munis for the proper procedure to escalate a case
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  1. Navigate to www.tylertech.com.
  2. Select Login in the upper-right corner of the webpage.
  3. Enter your account username and password.
  4. Select Client Support in the upper-right corner of the webpage.
  5. Select your Tyler product.
  6. On the support page, select Get Online Support.
  7. Select My Cases in the upper-right corner of the webpage.
  8. Select the ID of the specific case.
  9. Select Escalate to escalate a support case.


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titleAdditional Information
If you cannot reach the product manager or director, please call CJ McCarron, vice president of technical support, at 800-772-2260, Ext. 4124 (cj.mccarron@tylertech.com)

Please review our Technical Support Overview for Munis for the proper procedure to escalate a case.

Please review the Master Article - Client Support for all additional topics.