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borderColor#03396c
titleColorWhite
titleBGColor#03396c
titleDescription of Issue

Citizen is trying to access UB in CSS, and are met with the message "messageĀ Access Denied - You do not have permission to view this page"

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titleColorWhite
titleBGColor#03396c
titleContext
  • CSS
  • Administration
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titleBGColor#03396c
titleCause

CSS was updated to allow access to Utility Billing, but the permissions to access UB was not in the Default User Permissions.

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titleResolution
  1. Log into CSS as an Administrator.
  2. Click User Administration.
  3. Click theĀ Filter results based on username, search by User ID or Email address in the Username field.
  4. Click Edit on the user.
  5. Click the Citizen hyperlink.
  6. Under Citizen Access, click the Utility Billing checkbox for the module that the customer needs access to.
  7. Click Update.
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borderColor#03396c
titleColorWhite
titleBGColor#03396c
titleAdditional Information


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