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The batch is locked. If a user is attempting to void transactions in another user's batch, the void option will be unavailable if the batch is locked, even if the user has full permission to void transactions. This is to avoid the entry of records with the same transaction number. |
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When viewing the Batch in Batch Management, choose Unlock under the ellipse before proceeding to Virtual Tape and voiding the transaction. If Unlock is greyed, the following permissions may need to be configured:
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