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My contact record is associated with the wrong company record, how can I update this?

The company account on my website registration is incorrect.

The account on some of my support cases is incorrect, but not all, can this be corrected?

I have moved organizations and working for a different Tyler client, can my account be moved to this new company record?

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My contact record was setup to the wrong organization account record.

I have moved organizations and my contact record was not updated.

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Please contact If you have been incorrectly assigned to the wrong Client Account record:

to assist

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This article addresses an issue where you have not changed employers but your contact is associated with the incorrect employer.

If you have moved to a new site:

Please register as a new user for your new site on tylertech.com.
Contact support to let us know to disable your contact for your former employer.

and reference this article.
Please provide the name of the appropriate Client account record and the State located.
- Your support cases will be moved to the correct Client Account record.
- You will retain access to your support cases.
Support will review and update as necessary.

If your support cases have been assigned to the wrong Client Account record:

Please reach out to any support team and reference this article.
Please provide the Case ID numbers of the incorrectly logged support cases for review.
- You will retain access to your support cases.
Support will review and update as necessary.

If your employment has moved to another Tyler Client:

Please reach out to any support team and reference this article.
Provide the official last day of your employment at the former organization.
Your account and support cases will not be eligible for transfer. To proceed, please register your new work email address on tylertech.com.
- Register for Support Access on Tylertech.com
Your previous contact record will be subject to deactivation.
- Please advise on who at your organization should take over ownership of your active support cases, if any support cases exist.

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Looking for more information on the Online Support Incidents portal? Please review the Master Article - Online Support Incidents for the associated articles.

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