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titleDescription of Issue

Citizens are unable to see citizen comments on service requests in the Portico Portal

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titleContext
  • Enterprise Service Requests
  • ESR
  • Portico Portal


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titleCause

Show comments in My311 setting is not enabled

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titleResolution

In Tyler 311 Administration (Administration > Citizen Engagement > General) enable the Show comments in My311 setting


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titleAdditional Information


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