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  • Tyler Cashiering
  • SMTP
  • Office 365
  • Port 587


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titleCause

Cashiering is unable to successfully authenticate with the SMTP server while using port 587


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  1. Log into Cashiering with an administrator account
  2. Navigate to Administration> Settings 
  3. Click the Email tab
  4. Enter Access ID and Access Password
  5. Access Id: Enter the user ID used for SMTP relay authentication
    1. Ex: noreply@tylertown.com
  6. Access Password: Enter the SMTP user ID password
  7. Click Save
  8. Test emailing a receipt from Virtual Tape
    1. On a transaction, click the Ellipses
    2. Click Email receipt, enter the desired email address as needed, then click Send


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titleAdditional Information

If the affected environment is on Cashiering version 2021.1.4, update to 2021.1.5+ or 2021.3+

How to Send a Test Email Through Windows PowerShell

Configure Cashiering to Email Receipts