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titleDescription of Issue

I need access to another group in Tyler Community, how do I go about requesting access?


Tylertech
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titleContext
  • Tyler Community
  • www.tylertech.com
  • Client Support
  • Tyler CommunityGroup


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titleCause

Access to groups in Tyler Community defaults to the the primary products in use for your account when you first join Tyler Communityproduct assigned during registration to Client Support.


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titleResolution

There are two ways to gain access:

Contact the Community Manager to request membership
  • Go to Tyler Community
  • Navigate to the Home tab
  • Click Ask the Community Manager to open an email to the Community Manager
    • Complete the email and send
    Contact the support team for the group you wish to join and request membership
    1. Navigate in Tyler Community to All Products tile and click to review the Portfolio options.
    2. Select the Portfolio you wish to review.
      • Civic
      • ERP
      • Justice
      • Property & Recording
      • Public Safety
      • Schools
      • Tyler One
    3. Review the portfolio for the specific product Community Group you wish to follow.
    4. You will be prompted by the Request Membership window to join the group.
      1. You will need to enter message to request membership.
      2. Access is typically granted within one business day.


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    titleAdditional Information

    Please reach out to Munis Support with any additional questionsEach Community Group is structured differently, some like Enterprise ERP may contain subgroups that cover more focused topics such as Human Resources Management or System Administration.

    For access to subgroups, please review the Tyler Community - Access to new subgroup for more information.

    Please review our Master Article - Tyler Community on all Tyler Community topics.