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titleCause
  • File is missing from Server directory needed to facilitate automated imports
  • More then than one file exists in Server directory and scheduled job cannot decide which file to use as it can only work with a single file at a time

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titleResolution

Gather needed information (file name, file path, error screen shot screenshot and provide history of issue if relevant)

  • TSM SAAS Hosted Sites
    1. Contact TSM SAAS Support or log an Online Support Client Portal categorized as System Administration.
  • Self-Hosted On-Premise Sites 
    1. Contact Munis Financial General Ledger Support for investigation or log an Online Support Client Portal categorized as module Treasury Management and program BAI Import

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