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Panel
borderColor#03396c
titleColorWhite
titleBGColor#03396c
titleDescription of Issue

The T&A Login screen won't let me type in a username or password in to log in to the application.

Message on login screen shows:

Remote access to the primary interface is not allowed.

...

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borderColor#03396c
titleColorWhite
titleBGColor#03396c
titleCause

Client is hosted in AWS or Yarmouth SaaS.  After an upgrade deployment, the login screen won't let user type in the fields or hit the sign in button.

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borderColor#03396c
titleColorWhite
titleBGColor#03396c
titleResolution

Run the below UPDATE scripts against the target Time & Attendance database to allow remote access;

UPDATE [employee] SET [remote_application_access] = 1

update [property]
set value = 'true'
where property_id = '337'Please open a support case with the TSM Time & Attendance team for assistance.

If remote access for mobile needs to be enabled, the following UPDATE scripts can also be ran to allow remote access for mobile:

update employee set remote_application_access_mobile = 1

update [property]
set value = 'true'
where property_id = '338'
Panel
borderColor#03396c
titleColorWhite
titleBGColor#03396c
titleAdditional Information