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Panel
borderColor#03396c
titleColorWhite
titleBGColor#03396c
titleDescription of Issue

Receipt eceipt Printer not defaulted.

Printer does not populate.

Default printer set, but printer field still blank.

Panel
borderColor#03396c
titleColorWhite
titleBGColor#03396c
titleContext

  • Receipt Printer

  • Payment Entry

  • Output

Panel
borderColor#03396c
titleColorWhite
titleBGColor#03396c
titleCause

After entering a payment on the Complete Receipt screen, users may find the Printer field is defaulted to blank or a printer different from the Default Printer set in User Attributes. The Default Receipt Printer must be defined separately from the Default Printer. The default Receipt Printer is defined in the Attributes tab of User Attributes. 

Panel
borderColor#03396c
titleColorWhite
titleBGColor#03396c
titleResolution

  1. Navigate to General Administration > System Administration > Security > User Attributes

  2. Search for applicable user.

  3. Click the Attributes tab.

  4. Scroll to the Revenue Systems - Accounts Receivable - Cash Receipts Default Printer attribute.

  5. With this attribute highlighted click Update at the BOTTOM of the screen.

  6. Populate that field with the desired printer.

  7. Click Accept

The receipt printer will be defaulted in the Complete Receipts screen.

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