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titleDescription of Issue

SaaS hosted Site is experiencing a critical outage outside of normal hours and requires support

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titleContext
  • EERP
  • Time & Attendance
  • SaaS
  • On Call 


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titleCause

No one is available at the TSM support line and there is a critical outage that requires support

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Call 800.772.2260 ext. 4801 for Munis SaaS after-hours support.

When calling, please be prepared to provide:

  • Your name
  • Contact information
  • Site that you are calling from
  • Brief description of the issue

The On Call technicians will receive a page with this information and will reach out to you for additional information.

Note: This number is not monitored during business hours, 8am to 8pm EST M-F. During those hours please call 800-772-2260 ext 3601 or submit a case through the Support Portal for assistance. 

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