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Knowledge Assistant

Moriah Yorkey

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Panel
borderColor#03396c
titleColorWhite
titleBGColor#03396c
titleContext

  • Employee Self Service

  • ESS

  • Citizen Self Service

  • CSS

  • Vendor Self Service

  • VSS

  • User Administration

  • Administrator

Panel
borderColor#03396c
titleColorWhite
titleBGColor#03396c
titleCause

User needs admin rights but was never assigned permission or somehow lost permissions

Panel
borderColor#03396c
titleColorWhite
titleBGColor#03396c
titleResolution

  1. Navigate to self service website

  2. Sign in as an administrator 

  3. Navigate to User Administration

  4. Search for user that needs administrator permissions

  5. Click on the user

  6. Check off all necessary admin permissions

  7. Click Save 

Panel
borderColor#03396c
titleColorWhite
titleBGColor#03396c
titleAdditional Information

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