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  1. For initial troubleshooting, please make sure that the system meets the minimum hardware requirements and the server is not experiencing any performance issues. TSM Support is the appropriate team to assist with this if necessary. 
  2. Check the fragmentation in the database, confirm that delta re-indexing is being performed nightly, and perform a full re-index if necessary. TSM Support is also the appropriate team to assist with this if necessary. 
  3. If the above steps do not resolve the issue, Tax Development is currently researching the programs program's performance. 
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If additional assistance is required, please contact Northeast Tax Support. 

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