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titleContext
  • TID-W
  • Hub
  • EERP
  • Public Administration Security Support Center (PASC)
  • User Attributes (sprousrm)
  • SaaS
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titleCause

Tyler is implementing a new system to manage support accounts and increase security.  

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titleResolution

By default each new Tyler Support account deployed as a part of PASC was disabled, prohibiting Tyler Support from accessing a SaaS EERP or HUB environment. 

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titleResolution
  1. To enable these accounts and grant Tyler Support access to a SaaS system, please navigate to the User Attributes program either by searching or via the following path:   System Administration > Security > User Attributes 
  2. Click Search. 
  3. Enter tylersupport* in the User ID field. 
  4. Click Update.
  5. Change the User account status from Disabled to Enabled. 
  6. Click Accept. 
  7. Click the right-facing arrow at the bottom of the screen to move to the next PASC support account. 
  8. Repeat steps 5-8 for each PASC support account. Enabling multiple support accounts is important so that multiple Support Technicians can access the database simultaneously if necessary.
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titleAdditional Information

For more information about the Public Administration Security Center (PASC), please see: New Support Accounts in EERP system Master Article - Public Administration Support Center